Firsthub Offers 100% Customer Protection

Firsthub is always committed to assuring 100% Customer Protection for our customers by providing secure payments, easy and hassle-free returns and genuine products when using Firsthub to shop.

Genuine Items

We make it a point to ensure that all our Sellers only sell genuine products. The sellers who want to sell their products on Firsthub need to enter into a contract with us stating that they will only sell genuine products on Firsthub.

Payment Security and Safe Orders

Firsthub understands that you want to protect your payment, personal and related information you share with us. Hence, we have a strong Privacy Policy in place. You may read the same here.

Is the information I share with Firsthub safe?

We utilize highly advanced and intelligent systems that convert all the details you enter onto our website, including your bank accounts, credit/debit cards, name and address, to bits of code that are shared over the internet. Hence, the risks are reduced drastically.

Firsthub also uses an SSL or Secured Layer Socket software that encrypts the information you enter and protect the same.

Although we use and transmit the entire numbers of the credit/debit card during the transaction, we only reveal the last four digits when confirming the orders.

To protect the information and privacy of our customers, we have diverse technical, procedural and physical methods in place. And as part of these, we may occasionally require you to provide proof of your identity to reveal any of your personal information.

However, the customers also must exercise due diligence when using our services on shared computers or public systems. You must also ensure that the passwords and other login details are also kept confidential and updated from time to time.

Easy Returns on Firsthub

With Firsthub, returning products has never been this easier. Although we try to ensure that all products can be returned or replaced within the return window of 10 days, this can change as per the categories of products you buy from Firsthub.

You may read more about the same at Return Policies.

The products fulfilled by sellers need to be returned to the Sellers only. The seller will share the return details with the customers after contacting them.

How to find the seller’s details?

  1. Open the product details
  2. Check for seller information

How to return a product to the seller?

  1. Open your Orders page
  2. Choose the item you need to return
  3. Select return/replace the item
  4. Give details on the issue (Select the issue/type down the same)
  5. Provide the necessary details and proceed to return