#1: Firsthub Seller Panel to Manage and Process Orders

When the customer places an order on Firsthub for a product from your business, log on to the Seller Panel on Firsthub. You can accept the order from this panel and download the required documents to be shipped with the product.

#2: Pack and Ready the Product for Pickup

You can now pack the product thoroughly to avoid any damage in transit. You may use any packaging material without branding and Firsthub does not provide any packing material to the sellers. Once the product is well-packed, you can paste the previously downloaded label on the package.

#3: Hand the Product Over to India Post

Our pickup partner, India Post, will come to your pickup location to collect the product. The delivery partner will verify the order details and the package will be delivered directly to the customer at the address.

Enjoy the profits as you get more orders, as Firsthub will be managing the hardest part of shipping and delivering. With SCF, your customers get products on time, which makes them satisfied. With satisfied customers come more orders and business.

Sign up for SCF and ship in three easy steps.

Fee for Returning Products

• When the customer returns a product, Firsthub charges a returns fee from the seller. The charge may depend on the weight of the product.
• Undelivered products, when converted to RTOs, will be shipped back to the seller and it will not incur any additional shipping charges for the returns.
• Firsthub sellers can track, get insights into and manage their product returns and RTOs via the Seller Panel on the Firsthub platform.
• Firsthub may waive off charges for return shipments in certain cases as deemed fit by Firsthub.

Zero Penalty for Cancellation

When you become a seller with Firsthub, you become a part of Firsthub’s ecosystem that tries to ensure the best shopping and delivery experiences for the customers. You must, therefore, make sure that all the products listed on Firsthub by you are available with you as stock and can be shipped when a customer places an order for the same. Further, Firsthub also understands that there could be situations or events beyond your control that may affect the prompt shipping of the products. Such events may cause the cancellation or late dispatch of the order. In such events, no penalty will be charged by Firsthub to the seller, which encourages sellers to keep selling online without worrying about cancellation penalties.