Firsthub understands that you care about your privacy and the information that we collect while you access our websites to learn about the products that we offer or to buy the products that we offer. We are humbled by your decision to put your trust
The information we gather concerning our service use is collected and managed by our head office registered at the address.
Firsthub collects your personal information to provide better services and products while constantly improving. Here is the list of information that we collect from a user or customer:
Firsthub collects and stores any kind of information that you provide to us when using our services. Click here to see some of the information that we collect from you. Customers may choose not to provide this information to us. However, this may restrict you from fully taking advantage of the services Firsthub provides if you decide not to give us the information we need to serve you.
Firsthub may also collect personal information, such as a delivery address and use the same to update our records to make the next delivery instances easier and effortless for you.
Firsthub collects personal information from our customers/users for the purpose of operating, providing, developing and improving our products and services offerings to our customers
The purposes are given below:
We use the personal information that we collect from our customers to effectively fulfill their online orders, successfully deliver the products and services your request, process the payments and communicate with the customers about the services, products orders and various promotional offers that we design for our customers from time to time.
We utilize the information we collect from you not only to provide the services but also to analyze its performance, fix any problems and improve its usability and efficiency on an ongoing basis.
Firsthub uses the personal information collected from our users to identify their individual preferences, personalize their experience with our services and successfully recommend products, services and features they might be interested in.
When you use our camera, image and voice services, we utilize the same to provide you with accurate responses to your requests, offer the services requested by you and improve the services that Firsthub provides.
Firsthub also uses and collects the personal information of our customers to comply with the legal requirements in certain cases. For example, we collect our sellers' place of establishment and bank account information to verify their identity and other purposes.
Firsthub collects and processes personal information from our customers to interact with them and provide them the service and support they need via various means, such as phone, email, chat and other channels we may choose to use.
We use our customers’/users' personal information to provide them with interest-based advertisements across the site for products, services and features that may be of interest to them based on the information we collect. However, we do not use information that identifies the customers personally for advertisement purposes.
You may read our Interest-Based Ads Policy here
Firsthub also uses the personal information of our customers to constantly detect fraud and prevent abuse in our efforts to protect the security and privacy of our customers, Firsthub and others. We might also use a variety of scoring methodologies to understand and manage credit risks.
In order to enable us to understand your browser and the devices to render you better services, we utilize cookies and other identifiers. More information, if you wish to find out about cookies and how we use them, can be found here.
Firsthub brings various services, applications, products or skills provided by third parties to be used through or on the Firsthub website. For example, the products that you order on our marketplace are fulfilled by third parties. In addition, we also sell our products jointly with various third-party businesses, such as restaurants registered with Firsthub and sellers on our marketplace. When a third party is involved in a transaction, you can tell the same and we share the necessary personal information of our customers to ensure that these transactions are successfully carried out.
Firsthub may also use the services of individuals or businesses on our behalf to provide certain services and functions to the customers. This may include delivering the products and services to our customers ordered, sending emails and phone calls regarding the orders, sharing any information related to the customers' transactions on our website, analyzing the data that we collect, updating the information collected from the customers, processing the payments, assessing and evaluating credit services and scores and providing timely customer service. These third-party service providers are provided with access to your personal information to the extent they need and to support you in fulfilling your needs. However, the third parties do not use the information for individual purposes. It is also established that they use personal information while complying with the requirements of the law of the land.
Firsthub is a business that aims to grow and become one of the most respected e-commerce businesses in the country. We may acquire other businesses and services or sell some of ours as we move forward. In such transactions, the customers are considered an asset transferred or acquired by the business. Even in such transactions, it is expected that the parties involved in the same comply with the pre-existing Privacy Policies to manage the user information unless otherwise consented by the customers.
When such an instance occurs that the release of any information is appropriate to adhere to the required requirements of the law, we release any and other personal information to protect the rights, properties and safety of Firsthub's customers, its users or any others. This also includes sharing information with other businesses to ensure protection against fraud and credit deduction.
Firsthub has created our systems and transactions, keeping your data privacy and protection in mind.
Also, we urge our customers to exercise discretion to restrict access to the passwords to your account devices and applications. When you access your account from a shared computer or device, ensure that you have signed out of all your accounts when your transactions are complete.
Naturally, you may have questions regarding how we collect and use personal information from our customers, including yourself. You may contact our grievance officer to address your concerns regarding the same here.
Firsthub does not sell products for purchase by children. However, we sell children's products to be purchased by adults. The use of the service offered by Firsthub for underage children is restricted to under the supervision of a guardian or parent.
The following types of information are given to us by you when you use the Firsthub website. You provide Firsthub with information when you:
When you choose to carry out any of these actions, you may provide us with information:
The examples of the information we collect and analyze include:
The contact details of Firsthub's grievance officer:
For more details on redressal, kindly visit our Terms of Service here.